Examining the Effects of Employee Empowerment on Job Satisfaction: an Analysis of the Furama Bukit Bintang Hotel, Malaysia
Abstract
The study on job satisfaction is essential in the organization. One important reason is that job satisfaction is closely related to the job performance of employees. People who are more satisfied with their job tend to perform better in their works. How they feel about the work they are doing and the results received from that work directly impact an organizations performance and, ultimately, its stability. Improved job performance intensifies organization performance as well. The study was conducted in the background of the Furama Bukit Bintang Hotel that is based in Kuala Lumpur. The researcher was interested in examining the Effects of Employee Empowerment on Job Satisfaction in Furama Bukit Bintang Hotel. The data were analyzed using SPSS software. The researcher used 187 employees for the analysis. Using quantitative analysis: the data were collected through close and open-ended questionnaires coupled with a Likert scale. Findings of the study revealed that all the variables, incentives, training, reward and management style has a significant influence on job satisfaction. The study concluded that incentives, training, reward and management style were positively significant related to employees job satisfaction.
Keywords: Incentives, Training, Reward and Management Style, Furama Bukit Bintang Hotel, Malaysia.
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