Influence of Employee Training on Organisational Performance in Three-Star Rated Hotels in Nakuru County, Kenya
Abstract
The hotel industry is considered one of the vibrant and leading sectors in modern Kenyan economy. As such, many luxurious hotels have emerged to provide services in this growing sector. However, the global hotel industry landscape is increasingly becoming complex and unpredictable. For hotels to survive in these unpredictable times, they must be flexible to meet customer requirements. This paper assessed the influence of training methods on organizational performance in three-star rated hotels in Nakuru County Government, Kenya. The paper also assessed the influence of training design on organisational performance in three-star rated hotels in Nakuru County Government, Kenya. The study adopted a cross-sectional survey design where from the target population was 422 employees. The sample size for the study was 202 employees. Self-administered questionnaires were used for data collection. Data analyses entailed both descriptive (frequency tables and measures of central tendency) and inferential statistics (multiple regression). The data was analysed using the Statistical Package for Social Sciences (SPSS) software and presented using tables and figures. The study found that training methods positively influences organizational performance in three-star rated hotels (?=2.273, p=0.002). It was also established that training design has a positive and significant relationship with organizational performance in three-star rated hotels (? =3.251, p=0.001). The study concluded that training methods and training design significantly influence performance of three-star rated hotels in Nakuru County. The study recommends the need to vary training methods for employees with aim of enhancing organizational performance in three-star rated hotels. The selction of training methods should also be based on nature of job to be accomplished. Some of the the training methods to be used include interactive training and on-the-job training. The training design to be used should specify the instructional objective, sequencing training material, incorporating learning principles and identifying effective training methods.
Key words: training methods, training design, organisational performance, three-star rated hotels, Nakuru County
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