Effect of Information and Communication Technology (ICT) Implementation on Project Performance; A Case of Rusumo Cross Border Market Project
DOI:
https://doi.org/10.53819/81018102t2325Abstract
This research assessed the effect of Information and Communication Technology (ICT) Implementation on Project Performance. A Case of Rusumo Cross Border Market Project" is guided by the following specific objectives: to assess the effect of ICT skills on the performance of Rusumo Cross Border Market project, to determine. The effect of ICT services on the performance of Rusumo Cross Border Market project, to analyze the effect of ICT infrastructure on the performance of Rusumo Cross Border Market project and to find out the effect of ICT management support on the performance of Rusumo Cross Border Market project. The study used descriptive research design and inferential research design. The population of the study comprised of 300 and sample size of the study was 300 employees of Rusumo Cross Border Market project. They study used universal sampling techniques because the sample size equals to the population of the study. Questionnaire and interview were used to collect data and descriptive statistics and inferential statistics such as correlation and multiple linear regressions were used as method of data analysis with a help of SPSS. The survey concluded that there was moderate correlation between ICT skills and project performance. Through the use of the ICT infrastructure and being equipped with necessary ICT skills, the RCBMP had improved their revenue collection as well as sourcing of donors. The findings revealed that through adequate security and storage of data as well as efficient sharing of data, ICT services improved performance of RCBMP. The findings revealed that ICT infrastructure greatly affected the performance of the RCBMP by way of improved communications between different RCBMP stakeholders, improved funding. The findings revealed that ICT management support influenced the performance of the RCBMP. In conclusion, ICT implementation such as Management support, ICT skills, ICT services and ICT infrastructure influence the performance of RCBMP. The researcher recommended that Government agencies like RDB, RURA, the Ministry of ICT and other government agencies should create better awareness about the benefits of ICT to encourage a higher rate of adoption. This can be done by having seminars or induction sessions to allow business to evaluate their new inventions.
Keywords: ICT Implementation, Project Performance, Rusumo Cross Border Market Project, Rwanda.
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