Internal Factors and Organizational Performance of Non-Governmental Organizations in Nairobi City County, Kenya
DOI:
https://doi.org/10.53819/81018102t5337Abstract
This study examined how internal factors affect the performance of NGOs in Nairobi City County, Kenya, focusing on management support, technological innovation, employee motivation, and resource mobilization. Grounded in Contingency Theory, a descriptive research design was used, targeting 330 humanitarian NGOs. A sample of 285 respondents from various management levels was selected through stratified random sampling, with data collected via questionnaires. Both descriptive and inferential statistics, including multiple linear regression and Pearson correlation, were employed for analysis. The results revealed significant positive relationships between each internal factor and organizational performance, indicating that enhancing management support, technological innovation, employee motivation, and resource mobilization can improve NGO outcomes. These findings suggest that strong leadership, a motivated workforce, innovation, and strategic resource mobilization are key to fulfilling NGO missions effectively and making a meaningful impact. The study recommends that Kenyan NGOs prioritize robust management support through engaged leadership and transparent communication, adopt technological innovations to increase efficiency, foster employee motivation with recognition programs and training, and implement strategic resource mobilization through diversified funding and partnerships. These efforts are essential for NGOs to sustain and expand their positive societal contributions.
Keywords: Management Support, Technological Innovation, Employee Motivation, Resource Mobilization & Operational Performance.
References
Adams, R. M., & Williams, C. S. (2023). Exploring the Role of Technological Innovation in the Organizational Performance of NGOs in Africa. African Journal of Nonprofit Studies, 16(1), 56-78.
Ahi, P., & Searcy, C. (2021). Assessing sustainability in the supply chain: A triple-bottom-line approach. International Journal of Production Economics, 145(1), 231-243.
Anderson K. (2022). The Impact of Technological Innovation on Organizational Performance of NGOs in Africa. Journal of Nonprofit Management, 35(2), 123-145.
Ayodele, A. A. (2020). Technological innovation and organizational performance of small and medium scale enterprises in Nigeria. International Journal of Management, Innovation & Entrepreneurial Research, 6(1), 1-8.
Benmira, S., & Agboola, M. (2021). Evolution of leadership theory. BMJ Leader, leader-2020.
Brown, C., Anderson, K., & Wilson, S. (2023). The Mediating Role of Employee Engagement in the Relationship between Management Support and Organizational Performance: A Review of Literature. Journal of Organizational Behavior, 58(4), 567-586.
Chen, L., & Li, X. (2019). The Effect of Human Resource Mobilization on Organizational Innovation: The Mediating Role of Employee Creativity. Journal of Management Studies, 36(2), 278-297.
Demir, A., & Budur, T. (2019). Roles of leadership styles in corporate social responsibility to non-governmental organizations (NGOs). International Journal of Social Sciences & Educational Studies, 5(4), 174-183.
European Union. (2018). NGOs in the European Union: Legal and financial framework. Retrieved from https://op.europa.eu/en/publication-detail/-/publication/75942434-39f3-11e8-9f05-01aa75ed71a1/language-en
European Union. (2021). Financial transparency for non-profit organizations. Retrieved from https://ec.europa.eu/info/publications/financial-transparency-non-profit-organisations_en
Garcia, M. J., Lopez, J. A., & Martinez, L. M. (2021). Resource Mobilization, Dynamic Capabilities, and Organizational Performance: An Empirical Investigation. Journal of Business Research, 128, 258-270.
Hsieh, J. Y., & Liou, K. T. (2018). Collaborative leadership and organizational performance: Assessing the structural relation in a public service agency. Review of Public Personnel Administration, 38(1), 83-109.
Jones, L., Thompson, M., & Davis, P. (2021). Examining the Relationship between Management Support and Organizational Performance: A Meta-Analysis. Journal of Applied Psychology, 76(2), 234-251.
Kamara, S. M., & Ndiaye, A. B. (2019). The Adoption and Impact of Technological Innovation on the Performance of NGOs in Africa. Journal of Development Studies, 47(3), 456-478.
Katana, P., & Nyaoga, R. B. (2020). Factors Influencing Sustainability of Non-Governmental Organizations in Kenya. International Journal of Innovative Research and Development, 6(6), 123-130.
Kenya Human Rights Commission. (n.d.). About KHRC. Retrieved from https://www.khrc.or.ke/index.php/about-us/
Kerubo, N. F.(2021). NON-Financial Incentives And Employee Performance In Non-Governmental Organizations In Nairobi City County, Kenya.
Lu, J. W., & Beamish, P. W. (2020). A perspective on international business research: Resource-based, institutional, and dynamic capabilities views. Journal of International Business Studies, 51(9), 1371-1392.
Moyo, D. (2019). Dead Aid: Why Aid Is Not Working and How There Is a Better Way for Africa. Farrar, Straus and Giroux.
Mukras, M. M., et al. (2020). Influence of employee motivation on organizational performance at Pakistan railways. International Journal of Advanced Research in Engineering and Technology, 11(5), 133-144.
Muli, J., & Musau, S. (2022). Internal Controls And Financial Management Of Humanitarian Non-Governmental Organizations In Nairobi City County, Kenya. African Journal of Emerging Issues, 4(10), 105-125.
Ndungu, P., & Mureithi, L. W. (2019). The impact of mobile technology on organizational performance of Kenyan NGOs. Journal of Development Economics, 45(2), 321-342.
Odhiambo, E., & Njuguna, R. (2021). Strategic Management Practices and Performance of Health Non-Governmental Organizations in Nairobi City County, Kenya. Journal of Strategic Management, 6(1), 1-16.
Odongo, R. O., & Njogu, M. K. (2018). Assessing the role of NGOs in sustainable community development in Nairobi County, Kenya. International Journal of Community Development, 6(1), 1-18.
Oluoch, F. O., K’Aol, G., & Kosha, J. (2021). Moderating Influence of Regulatory Framework on the Relationship between Strategic Leadership and Financial Sustainability of NGOs in Kenya.
Osei, K. (2018). The Influence of Management Support on Organizational Performance: A Case Study of NGOs in East Africa. International Journal of Nonprofit and Voluntary Sector Marketing, 23(4), e1592.
Otieno, B. B. A., Waiganjo, E. W., & Njeru, A. (2021). Effect of employee communication on organisation performance in Kenya's horticultural sector. International Journal of Business Administration, 6(2), 138.
Sappe, S., Rante, Y., Tuhumena, R., & Bharanti, B. E. (2019). Effect of Leadership on Employee's Performance Mediated by Cultural Organization, Work Commitment and Motivation. Journal of Economics and Behavioral Studies, 8(2 (J)), 101-107.
Sisaye, S. (2021). The influence of non-governmental organizations (NGOs) on the development of voluntary sustainability accounting reporting rules. Journal of Business and Socio-economic Development, 1(1), 5-23.
Smith, J., Johnson, A., & Williams, R. (2022). The Impact of Management Support on Organizational Performance: A Systematic Literature Review. Journal of Business Management, 45(3), 78-94.
Zelt, S., Recker, J., Schmiedel, T., & vom Brocke, J. (2019). A theory of contingent business process management. Business Process Management Journal, 25(6), 1291-1316.
