Inventory Management Practices and Patient Satisfaction: A Case of Gihundwe District Hospital
DOI:
https://doi.org/10.53819/81018102t2173Abstract
The main objective of this research was to determine the role of inventory management practices and factors associated with patient satisfaction in Gihundwe District Hospital. Specific objectives were to evaluate the patient satisfaction level regarding the Medical Supplies acquisition and provision among patients of Gihundwe District Hospital; to assess the role of medical supplies stock movement to the patient satisfaction among employees of Gihundwe District Hospital, and to determine the factors associated with patient’s non-satisfaction regarding medical supplies acquisition and provision among patients of Gihundwe District Hospital. This study was a cross-section study design, and the target population of this research comprises 147 employees and 90 patients of Gihundwe District Hospital. This study included the sample size of 107 employees of Gihundwe District Hospital from 147 employees and 73 patients from 90 patients by using Yamane’s formula. The sample selection was carried out by using simple random sampling as the sampling technique. The quantitative data analysis, researcher use SPSS 21.0 version for producing table, figure. Bivariate and multivariate data analysis were carried out to determine the factors associated with patients’ satisfaction. The significance level was set at the p-value less than 0.05 with 95% CI. The findings revealed that the majority of the respondent (72.6%) has a high level of satisfaction while 21.4% has low level of satisfaction. The overall mean score was 4.3 for the role and 4.1 for the importance of medical supplies acquisition to patient satisfaction. The overall mean score for inventory transaction records to patient satisfaction was 4. The overall score was high for all inventory actions parameters among employees of Gihundwe District. After the elimination of non-significant factors and Odd Ratios adjustment, insufficient health providers, Missing medication, and Missing reagent were all significantly associated with overall patients' low satisfaction regarding the medical supplies acquisition and provision. Their respective results were (AoR: 6.3, 95%CI: 2.033-19.703, p=0.18, AoR: 15.2, 95%CI: 4.991-26.476, p=0.04, and AoR: 4.2, 95%CI: 1.598-10.99, and p=0.25, respectively), including the stockout with p=0.04. This study concluded that insufficient health providers, missing medication, and missing reagent were significantly associated with low patient satisfaction regarding medical supplies acquisition and provision and are very important elements to improve the level of patient satisfaction in Gihundwe District hospital. These points could be based on to plan and create exquisite medical supplies acquisition and provision services and healthcare training.
Keywords: Inventory management Practices, Patient, Patient satisfaction.
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