Impact of Automated Procurement System on Organizational Performance in Rwanda: A Case of Armed Forces Shop
DOI:
https://doi.org/10.53819/81018102t2227Abstract
The purpose of this study was to know the impact of automated procurement system on organizational performance in Rwanda with a case study of Armed Forces Shop. To assess the impact of electronic mails as an automated procurement system in the performance of Armed Forces Shop (AFOS). To examine the impact of automated barcode scanner as an automated procurement system in the performance of Armed Forces Shop (AFOS). To assess the impact of electronic procurement as an automated procurement system in the performance of Armed Forces Shop (AFOS). The study covered the information of Armed Forces Shop (AFOS) for period of 3 years from 2020 to 2022. The population was equal to 80 respondents from Armed Forces Shop ICT, procurement and logistics, operations, administration departments for investigating the automated procurement system on organizational performance in Rwanda. These reports included any written documents and published financial statements that contain information about the issue worked on. The researcher collected data from text books, journals, financial statements and reports or any other relevant publication of the institution under study within a given scope of time. The researcher analyzed quantitative data using descriptive frequencies, mean and standard deviation) and inferential statistics (correlation and regression analysis), qualitative data analyzed using content analysis. R was 0.913, the R2 was 0.834, and the adjusted R2 of 0.826 i.e., the performance of Armed Forces Shop (AFOS) in Rwanda by electronic procurement, electronic mails, automated barcode scanner study at 82.6%. The results show that electronic procurement, electronic mails, automated barcode scanner are all important indicators of that performance, with F=97.426 and a p value of 0.000<0.05, respectively. The researcher then adopts a competing theory while rejecting the null hypothesis. Armed Forces Shop (AFOS) should include enhancing email communication and implementing monitoring systems, integrating barcode scanners with procurement systems, training for barcode scanner usage and maintenance, expanding electronic procurement features, and implementing data analytics for performance monitoring.
Keywords: Automated Procurement System, Organizational Performance, Armed Forces Shop, Rwanda
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