Ethical Leadership and Performance of the government institutions in Chile: A Case Study of The Chilean Tax Authority
Abstract
The study investigated the influence of ethical Leadership on performance of government institutions in Chile. The Study was developed on two theories, namely the expectancy theory and AIDA theory. The study found that ethical human resource and performance of the organization was positively and significantly associated. The study concluded their existed a positive and significant relationship between ethical human resources and performance. The study further found that ethical advertising and performance was positively and significantly associated. The study concluded that ethical advertising and performance was positively and significantly related. In addition, the study found a positive and significant association between ethical investor and performance of the organization. Besides, ethical investor and performance was positively related. Similarly, the study concluded that ethical consumers and performance was positively and significantly related. The study recommended that employees should be ethically responsible for promoting and fostering fairness and justice to all employees within the organizations. The organization should create and sustain an environment that encourages all individuals and the organization to reach their fullest potential in a positive and productive manner. The study also suggested that ethics in advertising in the organization should follow moral guidelines which entail truthful and informative information without having some information hidden. The study also recommended that investment should be carried out with a view of helping society and not harming anyone. Study also recommended consumers should buy products which are ethically produced and not harmful to the environment.
Keywords: Ethical human resource, ethical advertising, ethical consumer, ethical investor relations, ethical leadership, Chile
References
Basil, M., & Bolls, P. (2018, June). Emotional Aspects of Marketing: Theory and Methods: An Abstract. In Academy of Marketing Science World Marketing Congress, Springer, Cham.
Baumann, M. R., & Bonner, B. L. (2017). An expectancy theory approach to group coordination: Expertise, task features, and member behavior. Journal of Behavioral Decision Making, 30(2), 407-419.
Brown, M. E., & Mitchell, M. S. (2010). Ethical and unethical Leadership: Exploring new avenues for future research. Business Ethics Quarterly, 20(4), 583-616.
Donaldson, T., & Preston, L. E. (1995). The stakeholder theory of the corporation: Concepts, evidence, and implications. Academy of management Review, 20(1), 65-91.
Fehr, R., Yam, K. C., & Dang, C. (2015). Moralized leadership: The construction and consequences of ethical leader perceptions. Academy of Management Review, 40(2), 182- 209.
Financiero, S. (2013). Greening organizational behavior: An introduction to the special issue. Journal of Organizational Behavior, 34(2), 151-155.
Hewage J. Y. & Ruwanpura, M.m, S. (2014). Employees Ethical Behaviour and its Effect on Customer Satisfaction and Retention: An Empirical Study on Multinational Fast Food Restaurants in Chile. International Journal of Accounting, and Business Management (IJABM), 3(1), 1-17.
Holtbrügge, D., Baron, A., & Friedmann, C. B. (2015). Personal attributes, organizational conditions, and ethical attitudes: a social cognitive approach. Business Ethics: A European Review, 24(3), 264-281.
Hoseini, S. H. K., & Naiej, A. K. (2013). Customer relationship management and organizational performance: A conceptual framework based on the balanced scorecard (Study of Iranian banks). IOSR Journal of Business and Management (IOSR-JBM), 10(6), 18-26.
Kelloway, E. K., Weigand, H., McKee, M. C., & Das, H. (2013). Positive Leadership and employee well-being. Journal of Leadership & Organizational Studies, 20(1), 107-117.
Kiatkawsin, K., & Han, H. (2017). Young travelers' intention to behave pro-environmentally: Merging the value-belief-norm theory and the expectancy theory. Tourism Management, 5(9), 76-88.
Mansell, S. (2013) Capitalism, Corporations and the Social Contract: A Critique of Stakeholder Theory: Cambridge University Press, Cambridge.
Mortaheb, J. Y. Ruwanpura, R. Dehghan, K., R. & Kho, D.,H. (2014). Role and Significance of Online Advertising with reference to Indi. Tactful Management Research Journal, 7 (3), 101 -124.
Pastoriza, D., & Ariño, M. A. (2013). Does the ethical Leadership of supervisors generate internal social capital? Journal of Business Ethics, 118(1), 1-12.
Rashid, Z., Zahid, M. & Muhammad, A. (2015). Effect of Ethical Issues on Advertising Effectiveness: A study of Pakistan. European Journal of Business and Management, 7 (10), 21-30.
Shapiro, J. P., & Stefkovich, J. A. (2016). Ethical leadership and decision making in education: Applying theoretical perspectives to complex dilemmas. Routledge, London.
Shaukat, H., Ashraf, N., & Ghafoor, S. (2015). Impact of human resource management practices on employee’s performance. Middle-East Journal of Scientific Research, 23(2), 329-338.
Sikka, P., & Lehman, G. (2015). The supply-side of corruption and limits to preventing corruption within government procurement and constructing ethical subjects. Critical Perspectives on Accounting, 28, 62-70.
Zaman, R., Phil, M., Mahmood, Z., & Arslan, M. (2015). Effect of Ethical Issues on Advertising Effectiveness: A Study of Pakistan. European Journal of Business and Management, 7 (10) 21-30.
