Strategic Leadership in Establishments’ Development: Enhancing Competitive Trends in Multi-Cultural Global Markets

Authors

  • Chimakati Fredrick Mutsoli Pan Africa Christian University
  • Dr. Edward Nzinga Pan Africa Christian University

DOI:

https://doi.org/10.53819/81018102t5302

Abstract

The study sought to explore strategic leadership in establishments and enhancing competitive trends in multicultural global markets. It focused on Safaricom Limited in the Telecommunication sector. The study findings revealed that fostering an inclusive workplace and integrating diverse cultural perspectives into decision-making processes significantly enhance organizational competitiveness. Additionally, the study established the importance of aligning organizational values with the diverse backgrounds of employees, which leads to increased engagement and loyalty. Moreover, it highlighted the pivotal role of technological adaptation and the strategic integration of diversity in talent acquisition and management for long-term organizational success. The findings also revealed the need for strategic leaders to be adept at culturally aware communication strategies and to possess a deep comprehension of cultural elements influencing workplace dynamics. The analysis of various schools of thought, including the Cultural and Environmental Schools, provide a comprehensive understanding of the multifaceted nature of strategic leadership and its impact on organizational development and success.

Keywords: Strategic Leadership, Multicultural Environments, Organizational Competitiveness, Cultural Intelligence, Telecommunications Industry.

Author Biographies

Chimakati Fredrick Mutsoli, Pan Africa Christian University

Student, Pan Africa Christian University

Dr. Edward Nzinga, Pan Africa Christian University

Lecturer, Pan Africa Christian University

References

Aarons, G. A., Ehrhart, M. G., Farahnak, L. R., & Sklar, M. (2014). Aligning leadership across systems and organizations to develop a strategic climate for evidence-based practice implementation. Annual review of public health, 35, 255-274. https://doi.org/10.1146/annurev-publhealth-032013-182447

Andrade, M. S. (2021). Preparing Business Students for the World of Work--Games for Intercultural Skill Development. Journal of Curriculum and Teaching, 10(4), 91-101. https://doi.org/10.5430/jct.v10n4p91

Baporikar, N. (2022). International Human Resource Management Strategies for Multicultural Organizations. In Research Anthology on Human Resource Practices for the Modern Workforce (pp. 1666-1687). IGI Global. https://doi.org/10.4018/978-1-6684-3873-2.ch084

Bikmetov, E., Galimullina, N., Ruvenny, I., Sizonenko, Z., & Sizonenko, R. (2020). Strategic thinking as a factor of sustainable development of the organization. In E3S Web of Conferences (Vol. 208, p. 07008). EDP Sciences. https://doi.org/10.1051/e3sconf/202020807008

Boxall, P. (2014). The future of employment relations from the perspective of human resource management. Journal of Industrial Relations, 56(4), 578-593. https://doi.org/10.1177/0022185614527980

Bryson, J. M. (2004). What to do when stakeholders matter: stakeholder identification and analysis techniques. Public management review, 6(1), 21-53. https://doi.org/10.1080/14719030410001675722

Calabrese, A., Capece, G., Corbò, M., Ghiron, N. L., & Marucchi, M. M. (2012). Cross-cultural strategies for web design. International Journal of Humanities and Social Sciences, 6(11), 2728-2733.

Cantelmo, R. G., & Kreps, S. E. (2021). Grand strategy and technological futures. https://doi.org/10.1093/oxfordhb/9780198840299.013.43

Chevrier, S. (2003). Cross-cultural management in multinational project groups. Journal of world business, 38(2), 141-149. https://doi.org/10.1016/S1090-9516(03)00007-5

Chimakati, F. M. (2023). Establishment Structural Dimension Design, Exigency Variables, And Challenges Mitigation in Kenya. African Journal of Emerging Issues, 5(9), 21-38.

Chimakati, F. M., & Oduol, T. (2023). Authentic Leadership, Ethical Acquisition Procedures and Establishment Performance A Case of Teachers Service Commission of Kenya. African Journal of Emerging Issues, 5(8), 107-132.

Crosno, J., Dahlstrom, R., Liu, Y., & Tong, P. Y. (2021). Effectiveness of contracts in marketing exchange relationships: A meta-analytic review. Industrial Marketing Management, 92, 122-139. https://doi.org/10.1016/j.indmarman.2020.11.007

Cusumano, M. A., & Yoffie, D. B. (2015). Extrapolating from Moore's law. Communications of the ACM, 59(1), 33-35. https://doi.org/10.1145/2846084

Czarnecki, C., Dietze, C., Czarnecki, C., & Dietze, C. (2017). Understanding today’s telecommunications industry. Reference architecture for the telecommunications industry: transformation of strategy, organization, processes, data, and applications, 17-54. https://doi.org/10.1007/978-3-319-46757-3_2

De Kluyver, C. A., & Pearce, J. A. (2009). Strategy: A view from the top (an executive perspective). (No Title). https://doi.org/10.5772/intechopen.89988

De Villiers, R., Tipgomut, P., & Franklin, A. (2020). International market segmentation across consumption and communication categories: Identity, demographics, and consumer decisions and online habits.

Deliu, D. (2019). Empathetic leadership–Key element for inspiring strategic management and a visionary effective corporate governance. Journal of Emerging Trends in Marketing and Management, 1(1), 280-292.

Eason, C., Sonius, D., & Links, F. C. (2019). Crossing Cultures: Guides and Models for Development, Selection and Application. The Journal of International Business Research and Practice (JIBRP) Vol. 13 (July 2019), 48.

Folarin, K. (2021). Organizational Change and Strategic Thinking. Journal of Strategic Management, 6(1). https://doi.org/10.47672/jsm.672

Ginter, P. M., Duncan, W. J., & Swayne, L. E. (2018). The strategic management of health care organizations. John Wiley & Sons.

Goldman, E. F., Scott, A. R., & Follman, J. M. (2015). Organizational practices to develop strategic thinking. Journal of Strategy and Management, 8(2), 155-175. https://doi.org/10.1108/JSMA-01-2015-0003

Greenwood, M. (2007). Stakeholder engagement: Beyond the myth of corporate responsibility. Journal of Business ethics, 74, 315-327. https://doi.org/10.1007/s10551-007-9509-y

Hardy III, J. H., Tey, K. S., Cyrus-Lai, W., Martell, R. F., Olstad, A., & Uhlmann, E. L. (2022). Bias in context: Small biases in hiring evaluations have big consequences. Journal of Management, 48(3), 657-692. https://doi.org/10.1177/0149206320982654

Huang, J. (2016). The challenge of multicultural management in global projects. Procedia-Social and Behavioral Sciences, 226, 75-81. https://doi.org/10.1016/j.sbspro.2016.06.164

Hughes, R. L., Beatty, K. M., & Dinwoodie, D. (2013). Becoming a strategic leader: Your role in your organization's enduring success. John Wiley & Sons.

Jayaweera, A. T., Bal, M., Chudzikowski, K., & De Jong, S. (2021). Moderating effects of national culture on the psychological contract breach and outcome relationship: A meta-analysis. Cross Cultural & Strategic Management, 28(3), 574-599. https://doi.org/10.1108/CCSM-07-2020-0137

Kaletnik, G., & Lutkovska, S. (2020). Innovative environmental strategy for sustainable development. European Journal of Sustainable Development, 9(2), 89-89. https://doi.org/10.14207/ejsd.2020.v9n2p89

Kaloudi, N., & Li, J. (2020). The ai-based cyber threat landscape: A survey. ACM Computing Surveys (CSUR), 53(1), 1-34. https://doi.org/10.1145/3372823

Kannan, A.S. (2020). A Study on Recruitment Process Adopted in HCL Technologies at Pondicherry.

Kaplan, R. S., & Mikes, A. (2012). Managing risks: a new framework. Harvard business review, 90(6), 48-60.

Kazmi, S. A. Z., Naarananoja, M., & Kytola, J. (2015). Harnessing new product development processes through strategic thinking initiatives. International Journal of Strategic Decision Sciences (IJSDS), 6(3), 28-48. https://doi.org/10.4018/ijsds.2015070103

Korobkina, M., Ширяева, Л.В., & Shiryaeva, L. (2018). Development of the Recruiting Process According to Talent Management Conception (a Telecommunication Company Experiense). Management of the Personnel and Intellectual Resources in Russia. https://doi.org/10.12737/article_5bd1ce2b7f98f4.17361071

Kumar AP, S. (2019). Aligning Talent Acquisition Practices to Strategic Business Objectives. NHRD Network Journal, 12(3), 261-269. https://doi.org/10.1177/2631454119888092

Kusuma, E. A., Pribadiyono, P., & Riharjo, I. B. (2020). Integrating Strategic Human Capital Management in the Digital Transformation of Telecommunications Industry Facing Disruption Era at PT Telkom Indonesia (Persero) for the 2017-2019 Period. International Journal of Multicultural and Multireligious Understanding, 7(11), 96-106.

Lu, J., & Hung, W. J. (2023). What brings contracting back in-house? A synthesis of international evidence. International Review of Administrative Sciences, 89(2), 595-610. https://doi.org/10.1177/00208523211046330

Markard, J. (2020). The life cycle of technological innovation systems. Technological forecasting and social change, 153, 119407. https://doi.org/10.1016/j.techfore.2018.07.045

Markus, M. L., & Nan, W. V. (2020). Theorizing the connections between digital innovations and societal transformation: learning from the case of M-Pesa in Kenya. Handbook of digital innovation, 64-82. https://doi.org/10.4337/9781788119986.00013

Merchant, J. E. (2002). Communicating across borders: A proposed model for understanding cross-cultural issues for the successful strategic implementation of information systems. Proceedings of InSITE, 2002, 1031-1040. https://doi.org/10.28945/2534

Mhillu, G. F. (2022). Management strategies for the implementation of global business outsourcing trends (Master's thesis, Sumy State University).

Mintzberg, H., McCarthy, D. J., & Markides, C. (2000). View from the top: Henry Mintzberg on strategy and management [and commentary]. The Academy of Management Executive (1993-2005), 31-42. https://doi.org/10.5465/ame.2000.4468063

Mohamed, B. H., Ari, I., Al-Sada, M. B. S., & Koç, M. (2021). Strategizing human development for a country in transition from a resource-based to a knowledge-based economy. Sustainability, 13(24), 13750. https://doi.org/10.3390/su132413750

Montgomery, C. A. (2012). The strategist: Be the leader your business needs. New York: Collins.

Mwania, L. M. (2023). Effect of corporate social responsibility practices on organizational performance-a case of telecommunication sector companies in Kenya (Doctoral dissertation, Strathmore University).

Nassar, N., & Tvaronavičienė, M. (2021). A systematic theoretical review on sustainable management for green competitiveness. Insights into regional development, 3(2), 267-281. https://doi.org/10.9770/IRD.2021.3.2(7)

Ndemo, B., & Weiss, T. (2017). Digital Kenya: An entrepreneurial revolution in the making (p. 509). Springer Nature. https://doi.org/10.1057/978-1-137-57878-5

Ni, H., Kang, M., & Zhu, L. (2019). Multiple-cultural Training Strategy Based on Cultural Model in the Context of Globalization. DEStech Transactions on Social Science, Education and Human Science. https://doi.org/10.12783/dtssehs/icssd2018/27415

Nuraisyah, E. S., Lisnawati, D., & Jasuma, O. N. (2020). Online Contract Worker Recruitment System at PT. Prospera Utama Officers. APTISI Transactions on Management (ATM), 4(2), 114-125. https://doi.org/10.33050/atm.v4i2.1286

O'Neill, O. (2001). Agents of justice. Metaphilosophy, 32(1‐2), 180-195. https://doi.org/10.1111/1467-9973.00181

Pobyvaev, S.A. (2021). Appraisal: Business Development Trends After COVID-19. Economic Strategies. https://doi.org/10.33917/es-3.177.2021.90-98

Porter, M. E., & Kramer, M. R. (2006). The link between competitive advantage and corporate social responsibility. Harvard business review, 84(12), 78-92.

Purcell, J., & Hutchinson, S. (2007). Front‐line managers as agents in the HRM‐performance causal chain: theory, analysis and evidence. Human Resource management journal, 17(1), 3-20. https://doi.org/10.1111/j.1748-8583.2007.00022.x

Rasmussen, M.T. (2020). Recruitment Communication and Psychological Contracts in Start-Ups. Communication & Language at Work. https://doi.org/10.7146/claw.v7i1.123246

Rau, P. P. (Ed.). (2015). Cross-Cultural Design: Applications in Mobile Interaction, Education, Health, Tarnsport and Cultural Heritage: 7th International Conference, CCD 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part II (Vol. 9181). Springer. https://doi.org/10.1007/978-3-319-20934-0

Reez, N. (2020). Foresight-Based Leadership. Decision-Making in a Growing AI Environment. In International Security Management: New Solutions to Complexity (pp. 323-341). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-030-42523-4_22

Roux, D. J., Novellie, P., Smit, I. P., de Kraker, J., Mc Culloch-Jones, S., Dziba, L. E., ... & Pienaar, D. J. (2022). Appraising strategic adaptive management as a process of organizational learning. Journal of Environmental Management, 301, 113920. https://doi.org/10.1016/j.jenvman.2021.113920

Ruben, B. D. (1977). Guidelines for cross-cultural communication effectiveness. Group & Organization Studies, 2(4), 470-479. https://doi.org/10.1177/105960117700200408

Sahadevan, P., & Sumangala, M. (2021). Effective cross-cultural communication for international business. Shanlax International Journal of Management, 8(4), 24-33. https://doi.org/10.34293/management.v8i4.3813

Sebayang, A. N. (2021). Application of Profile Matching in Employee Recruitment (Case Study of CV. Tira Gemilang). Jurnal Mantik, 5(1), 170-178.

Sirkin, H., Hemerling, J., & Bhattacharya, A. (2008). Globality: Competing with everyone from everywhere for everything. Business Plus.

Stacey, R. (1993). Strategic thinking and the management of change: international perspectives on organisational dynamics. Kogan Page.

Stoica, M., Nizovtsev, D., & Smith, R. E. (2021). Four Corners of the World: Project-Based Learning in a Multicultural Virtual Environment. International Association for Development of the Information Society.

Suherlan, S., & Okombo, M. O. (2023). Technological Innovation in Marketing and its Effect on Consumer Behaviour. Technology and Society Perspectives (TACIT), 1(2), 94-103. https://doi.org/10.61100/tacit.v1i2.57

Von Der Gracht, H. A., Vennemann, C. R., & Darkow, I. L. (2010). Corporate foresight and innovation management: A portfolio-approach in evaluating organizational development. Futures, 42(4), 380-393. https://doi.org/10.1016/j.futures.2009.11.023

Downloads

Published

2024-01-05

How to Cite

Chimakati, F. M., & Nzinga, E. (2024). Strategic Leadership in Establishments’ Development: Enhancing Competitive Trends in Multi-Cultural Global Markets. Journal of Human Resource & Leadership, 8(1), 1–24. https://doi.org/10.53819/81018102t5302

Issue

Section

Articles